Be advised that both the US Postal Service (USPS) and United Parcel Service (UPS) do not make pickups or deliveries on holidays. This may delay your shipment. It is the buyer’s responsibility to be aware of interruptions of service caused by holidays.
Both USPS and UPS deliveries are also generally slower during the Christmas – New Year holiday timeframe. It is the buyer’s responsibility to take potential delays into account. We do our best during this holiday season to dispatch orders quickly. At times during the holiday season, we will enable a USPS Overnight Express or UPS Overnight Delivery option. Because of USPS pickup schedules at our location, orders received after 1:00pm (PST) will not normally ship same day.
Currently, the USPS is experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19, which may impact delivery times. The holiday cut off for standard USPS shipping is December 15th and the cut off for priority USPS shipping is December 17th. These cutoff dates are provided by shipping carriers and are not guaranteed by Dog is Good.
Additionally, we are not responsible for any packages that are lost or stolen after they have been delivered. In rare cases, package may show as ‘delivered’ but could take an additional 24 hours.
For more information regarding USPS lost packages , please visit https://faq.usps.com/s/article/Where-is-my-package
We appreciate your patience and remain committed to delivering your item.