How to Return
1. Package Your Items
Please call our customer service team at 1-888-DIG-DOGS or email us at [email protected] first to receive a RMA. Then include the following:
1. Your original order number
2. Your email address
3. Your telephone number
Note: We must receive your return
within 30 days of purchase.
2. Ship Your Package
Choose any shipping method you like. You are responsible for the cost of return shipping.
Mail to:
Dog Is Good
Return/Exchange
10531 Humbolt Street,
Los Alamitos, CA 90720
3. Sit Back and Relax
Once we receive your return, we will automatically refund your order.*
Easy Peasy!
*Restrictions apply.
See below.
How to Exchange
1. Package Your Items
Please call our customer service team at 1-888-DIG-DOGS or email us at [email protected] first to confirm the exchange. Then include the following:
1. Your original order number
2. Your email address
3. Your telephone number
Note: We must receive your return
within 30 days of purchase.
2. Ship Your Package
Choose any shipping method you like. You are responsible for the cost of return shipping.
Mail to:
Dog Is Good
Return/Exchange
10531 Humbolt Street,
Los Alamitos, CA 90720
3. Receive Your Exchange
We will process and ship your
exchange quickly – Easy as pie!
If there are items you are returning,
we will automatically refund you
when we receive those items.*
*Restrictions apply. See Below.
Important Information
Our customer service goal is simple: we are committed to providing our customers total satisfaction – every time. Guaranteed. If you are not fully satisfied with your merchandise when you receive it, you may return it or exchange your item(s) for a similar (i.e. same cost) item within 30 days of purchase. Contact us at customerser[email protected] or call (562) 735-0219 if you have questions.
Clearance and Sales Item – The purchase of all sale or clearance items is final. We will not accept returns or exchanges.
Neck Gaiters and Masks– The purchase of all neck gaiters and masks is final due to the nature of the product, thank you for your understanding.
Returns and exchanges must be in resell-able condition. That is, tags must be in place and apparel items must be free of dog hair or any other dust or dirt, and must not smell of cigarette smoke or other household odors. Additionally, we reserve the right to deny refund or exchange requests that are deemed abusive or excessive.
Print on demand items are not eligible for refunds, only store credit will be provided for print on demand items.
